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Addressing the controversies to drug therapy involves talking about and discussing emotional, cognitive, behavioural, and social problems. Also, several pieces of literature and comparative studies have been established to understand the intervention practices of medical staff in patient counselling in terms of improving patient care. But with limited knowledge in counselling-related studies, these issues can be tackled by qualified and knowledgeable pharmacists. The study aims to conduct relevant quantitative data to determine if pharmacists' role in counselling is of high essentiality towards medical care to promote public health and quality care. Also, the research topic revolves in establishing how much pharmacists' obligations are practical towards the patients' counselling. A cross-sectional survey of community pharmacists (n-400) working in the Hail region hospitals in Saudi Arabia was conducted during May 2019. The survey infrastructure comprised of six different sections, gender, age, degree, profession, workplace, and experience. The qualitative data gathered was first explored using frequency distribution and descriptive analysis. The total pharmacist valid response (210) was accepted, and both genders contributed towards such results. Moreover, most of the pharmacists attested to the elements of lack of medical tools and proper training as a significant medical issue towards appropriate counselling approaches. Nonetheless, it was proven that leading problems that undermine the effectiveness of pharmacists towards promoting acute counselling were a lifestyle (mean of 2.96), smoking cessation (mean of 269), time to administer each drug (mean of 3.05), and missed a dose (mean of 2.05). Pharmacists that participated in this study were unanimous, specifically, on understanding the importance of the survey but reflected on considerable variations in their experience in counselling. Moreover, it was clear that the percentage of Saudi Arabia pharmacists are contributing perfectly. However, it is undeniable they might need additional assistance, training, and medical tools to provide enormous quality counselling to patients.
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